joja9 Protecting Your Privacy
Every piece of your personal information on the joja9 platform is stored with the highest level of security. Learn about our privacy policy and play with peace of mind.
joja9 is a trusted and secure online betting platform for players in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") explains how joja9 collects your personal information, how it is used, and how the security of your information is maintained.
By using our website or services, you are considered to have accepted the terms described in this privacy policy. If you have any questions after reading this policy, please contact us.
Important: This privacy policy applies only to joja9's own services. joja9 is not responsible for the privacy practices of third-party websites or services.
1 What Information We Collect
Identity Information
During account registration and verification, we may collect the following information:
- Full name and date of birth
- Mobile number and email address
- National ID information (for age verification)
- Username and password (stored in encrypted form)
Financial Information
To process transactions and maintain user accounts, we collect:
- bKash, Nagad, or Rocket account numbers
- Deposit and withdrawal history
- Transaction amounts and dates
- Bonus and reward-related information
Technical Information
Information collected automatically to improve our service quality:
- IP address and browser type
- Device type and operating system
- Session data and cookie information
- Log files and usage patterns
Gaming Activity Information
For implementing responsible gaming policies and improving services:
- Game play history and session duration
- Bet amounts and outcomes
- User's preferred game categories
- Set limits and self-exclusion information
2 Purpose of Using Information
joja9 uses your collected information only for the purposes listed below. We never sell your information to third parties for marketing purposes without your consent.
Account Management
Creating, verifying, and maintaining your account; confirming age verification (21+); and handling login and security management.
Transaction Processing
Processing deposits and withdrawals via bKash, Nagad, and Rocket; verifying bonus eligibility; and maintaining transaction history.
Fraud Prevention
Detecting suspicious activity; preventing the creation of multiple accounts; and enforcing anti-money laundering measures.
Customer Service
Resolving your complaints and issues; providing support via live chat and email; and improving service quality.
Service Improvement
Analyzing user experience; testing new features; and identifying and resolving technical issues.
Responsible Gaming
Identifying problematic gambling behavior; facilitating self-exclusion and limit-setting; and ensuring user well-being.
3 Cookies and Tracking Technology
Cookies and similar tracking technologies are used on the joja9 website. Cookies are small text files stored on your device that help us improve our services.
Your Control: Most browsers allow you to disable cookies or receive warnings. However, disabling cookies may prevent some features of joja9 from working properly.
Essential Cookies
Required for the core functions of the site. Maintains login sessions and ensures security. These cannot be disabled.
Analytical Cookies
Used to understand how users interact with the site. This helps us improve our services.
Preference Cookies
Remembers your language, game preferences, and other settings. This makes your experience more personalized.
Security Cookies
Prevents fraud and unauthorized access. Helps detect suspicious activity.
4 Information Sharing and Disclosure
joja9 never sells your personal information to third parties. However, information may be shared in the following limited circumstances:
Service Provider Partners
Necessary information is shared with payment processors (bKash, Nagad, Rocket), game software providers, and technical infrastructure service providers. These partners operate under strict confidentiality agreements and may access your information only for specific tasks.
Legal Obligations
We may be required to disclose information when required by court order, government investigation, or legal process. Additionally, information may be shared with relevant authorities in investigations related to money laundering or fraud.
Business Transfers
Your information may be transferred in the event of a merger, acquisition, or asset sale. In such cases, we will notify you in advance and the new entity will also be required to comply with this privacy policy.
What We Never Do
- Sell your information for marketing purposes
- Share information with third parties without consent
- Use information for unauthorized purposes
- Store information unnecessarily
5 Data Security Measures
joja9 uses industry-standard security technology to protect your information. The key components of our security measures are described below:
SSL Encryption
All data transfers on our website are secured through SSL (Secure Socket Layer) encryption. This ensures that information transmitted between your browser and our servers cannot be read or altered by anyone.
Secure Data Storage
Your password is never stored directly — only an encrypted hash is stored. Financial information is kept on separate secure servers with restricted access.
Access Control
Only authorized personnel can access your information, and only when required for their work. All access is logged and regularly monitored.
Incident Response
In the event of a data breach, we take swift action and notify affected users in a timely manner. We have an active incident response team that remains on standby at all times.
Regular Audits
Our security measures are regularly reviewed and tested. Any vulnerabilities identified are corrected promptly.
Staff Training
All our staff receive regular training on privacy and security. They are aware of the importance of protecting user information.
6 Data Retention Period
joja9 retains your information only for as long as necessary. The retention policy for different types of information is outlined below:
Active Account Information
All information is retained while your account is active. Even after account closure, certain information may be kept for a defined period to meet legal obligations. Financial transaction records are retained in accordance with legal requirements.
Data Deletion Process
Once the retention period expires, we securely delete or anonymize the data. To request the complete deletion of your personal information, please contact us. However, some information may need to be retained due to legal obligations.
7 Your Rights
As a user of the joja9 platform, you have the following rights over your own information. To exercise these rights, please contact our customer service.
Right to Access
You have the right to know what information we hold about you. Upon request, we will provide you with a copy of the stored information.
Right to Correction
If there is any error in your information, you may request a correction. It is our responsibility to promptly correct any inaccurate or incomplete information.
Right to Erasure
In certain circumstances, you may request the deletion of your information. Where there is no legal obligation to retain it, we will comply in a timely manner.
Right to Object to Processing
You may object to the processing of your information for specific purposes. A request to opt out of marketing communications can be made at any time.
Right to Data Portability
If you wish to receive your information in a structured, readable format, you may request it. We will provide it within a reasonable timeframe.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be temporarily restricted.
8 Protection of Minors
Age Verification Policy
joja9 is for those aged 21 and above only. We do not intentionally collect any information from minors, nor do we allow them to use our services.
If we become aware that a minor has registered on our platform, we will immediately close that account and delete the associated information. Please monitor your child's online activity and use parental control software to prevent minors from accessing joja9.
9 Changes to the Policy
joja9 may update this privacy policy from time to time. For any significant changes, we will:
- Clearly announce the changes on the website
- Note the updated date at the top of the policy
- Notify registered users by email where necessary
- Inform users well in advance before the updated policy takes effect
If you continue using our services after any changes, you will be considered to have accepted the new policy. We recommend visiting this page regularly.
10 Contact Us
If you have any questions, concerns, or requests regarding the exercise of your rights related to this privacy policy, please contact us. The joja9 privacy team is always ready to respond to your requests.
Privacy Contact
Email:
[email protected]
Live Chat:
24/7 — Support available in Bengali and English
Response Commitment:
We will process your request as quickly as possible
You can find more information about gaming limits and self-exclusion on our Responsible Gaming page. Our goal is to make your experience at joja9 safe and enjoyable.
Quick Links
See below for related important information: